You have the right to return a product within fourteen calendar days of receipt, provided it remains unused, in its original condition, and retains all labels and packaging.

 

Exclusions: Discounted items, customized products, and tailored pieces cannot be returned or exchanged.

If you wish to return a product, please note that return shipping costs are your responsibility, unless otherwise agreed upon in writing.

 

Return Process:

• Once we receive the returned product(s), our team will carefully inspect them to ensure they are unused and undamaged.
• If approved, we will either exchange the product for the requested size, issue a store credit for the return or send you a refund of the payed products.
• The processing time for issuing store credit ranges between 2 to 10 business days after receiving and inspecting the returned item(s).
• You will receive a confirmation email once the return has been processed.
  

Return Conditions:

• Items must be in their original condition, unworn, unused, and with all tags and packaging intact.
• You have the right to submit a return request within 14 days. Once we have accepted your request, you then have another 14 days to ship the package. If in either case you submit the request or send the package after these deadlines, the return will not be accepted.
• Products returned in damaged, altered, or used condition (unless defective) will not be accepted. This includes stains such as make-up, grease/oil, discoloration, as well as user traces such as hair. These also count as a reduction in value. In such cases, we reserve the right to decline the return and send the product back to you.
  
  

How do I return my order?

Step 1: Submit your return request via your account
- Log in with the email address you used to place your order.
- Go to the Order tab and click on Request return.
- Fill out the return form and submit your request.

 

Step 2: Wait for our response 
- After receiving your request, we will send you further instruction by email on where and how to return the package.

 

Step 3: Send your package
- Carefully pack the item and sent it to the provided return address. Keep the proof shipment.

 

 

 

 

Incorrect Returns:

• If you mistakenly return the wrong item, you will need to resend the correct product.
• Any associated shipping costs for resending the correct product will be at your own expense.

For further inquiries about returns, please contact: info@kalyaniofficial.nl

 

 

Return Address: 
KALYANI
Meander 251 6825MC
Arnhem Netherlands

Return shipping costs are your responsibility unless otherwise agreed in writing.