At KALYANI, we are committed to delivering premium fashion and outstanding service. Based in Arnhem and registered with the Dutch Chamber of Commerce under number 86245619, we ensure a smooth and enjoyable shopping experience through our online store.

 

 

These terms and conditions define the rights and obligations of both you (the customer) and KALYANI regarding the products and services offered on our website. Please read them carefully before making a purchase.

 

 

Our website operates on Shopify Inc., a trusted e-commerce platform that enables us to serve you efficiently.

 

 

1. Intellectual Property Rights

All content on our website, including text, images, designs, graphics, videos, and software, is protected by intellectual property rights. This includes trademarks, brand names, and both registered and unregistered designs.

Any usage beyond browsing our website or purchasing products requires prior written consent from us or the respective rights holder.

Engaging in illegal activities, violating laws, or distributing harmful software through our website is strictly prohibited.

By using our website, you acknowledge that we are not responsible for third-party content accessed via external links.

 

 

2. Applicability

These terms and conditions apply to all online purchases made from KALYANI and the use of our website. By placing an order, you agree to these terms. If you do not accept them, you cannot proceed with a purchase.

Exceptions to these terms must be confirmed in writing.

 

 

3. Privacy & Data Protection

By using our website, you confirm that you are at least eighteen years old or have obtained permission from a parent or guardian. You also consent to the processing of your personal data and confirm that all provided information is accurate. Impersonation or providing false details is not allowed.

 

 

4. Order & Purchase Agreement

When you place an order on our website, you are making an offer to purchase a product from KALYANI. The agreement is finalized only after all required details have been provided, you have confirmed acceptance of our terms and conditions, and payment has been successfully completed. Until the order is finalized, you have the option to modify your order and details online. Once your order is confirmed, you will receive an email containing the order details. The purchase agreement applies only to the items specified in this confirmation.

By placing an order, you confirm that you are at least eighteen years old and legally eligible to enter into a contract or have obtained consent from a parent or guardian.

KALYANI reserves the right to cancel or modify an order, in whole or in part, if a product becomes unavailable despite being listed as in stock. This could be due to stock depletion, product discontinuation, or unforeseen circumstances. In such cases, we will notify you via email, and any payments made will be refunded as soon as possible.

All purchase agreements are subject to Dutch law. This clause does not affect KALYANI’s right to cancel the agreement under applicable legal provisions.

 

 

5. Pricing & Payments

All prices are listed in euros and exclude VAT, shipping, and any applicable customs fees unless stated otherwise. VAT is calculated automatically at checkout.

If a pricing error occurs and is clearly incorrect, we are not obligated to fulfill the order at that price, even if an order confirmation has been issued.

We accept the following payment methods: iDeal, PayPal, Maestro, and Apple Pay.

 

 

6. Ownership Rights

Ownership of all products remains with KALYANI until full payment is received.

 

 

7. Shipping & Delivery

We process and dispatch orders within one to three business days. Any delays will be communicated on our website.

Shipping Costs:

• Netherlands: €7.50
• Other countries: Between €9.95 and €34.95

All packages are shipped with our logistics partner, PostNL.

Ensure your address details are correct when placing an order. If a package cannot be delivered due to incorrect address information, you will be responsible for return or reshipping costs.

If your package arrives damaged, report it to the courier before accepting the delivery. Without this documentation, KALYANI cannot be held responsible.

Delivery times are estimates and may be subject to unforeseen delays beyond our control.

 

 

9. Warranty & Product Quality

At KALYANI, we stand by the quality of our products and conduct thorough inspections before shipping to ensure they meet our high standards. However, if you receive a defective or faulty item, we are committed to resolving the issue promptly.

 

Warranty Coverage:

• Our warranty covers manufacturing defects and material faults that affect the product’s functionality under normal use.
• If a defect is found, we will assess the situation and either repair, replace, or provide an appropriate solution.
• The warranty applies only to unused products that have been handled with care and in accordance with the provided care instructions
  

What the Warranty Does NOT Cover:

• Damage caused by makeup stains.
• Normal wear and tear over time.
• Damage caused by accidents.
• Damage resulting from modifications or alterations made to the product.
• Damage due to negligence or improper use.
• Defects caused by excessive or incorrect use.
• Pilling (fabric fuzzing) or wrinkling of clothing.
• Damage from improper washing or drying methods.
• Damage caused by external factors such as friction, sharp objects, or chemicals.
• Issues caused by the body, such as stains from blood, sweat, or blisters.
  

Warranty Claim Process:

1.     Contact us at info@kalyaniofficial.nl with your order number, a description of the defect, and clear photos of the issue.

2.     We will assess the claim and inform you of the next steps.

3.     If the claim is approved, we will provide instructions on how to return the product for repair or replacement.

 

Additional Product Care Recommendations:

• Follow the care guide to ensure the longevity and quality of your product.
• Avoid exposure to harsh chemicals or excessive friction that could damage the fabric.

We are dedicated to ensuring our customers receive premium-quality products and will do our best to assist with any concerns regarding your purchase.

 

Warranty Coverage:

• Our warranty covers manufacturing defects and material faults that affect the product’s functionality under normal use.
• If a defect is found, we will assess the situation and either repair, replace, or provide an appropriate solution.
  

Warranty Exclusions:

Our warranty does not cover:

• Normal wear and tear.
• Damage caused by accidents.
• Damage resulting from modifications made to the product.
• Damage due to negligence or improper use.
• Defects caused by excessive or incorrect usage.
• Pilling (fabric fuzz) or wrinkling of clothing.
• Damage caused by incorrect washing or drying methods.
• Damage due to external influences such as friction, sharp objects, or chemicals.
• Issues caused by bodily factors such as sweat, blood, or blisters.
  
  

Warranty Claim Process:

1.     Contact us at info@kalyaniofficial.nl with your order number, a description of the defect, and clear photos of the issue.

2.     We will assess the claim and inform you of the next steps.

3.     If the claim is approved, we will provide instructions on how to return the product for repair or replacement.

 

Additional Product Care Recommendations:

• Follow the care instructions provided on the product labels to maintain quality and longevity.
• Avoid exposure to harsh chemicals or excessive friction that could damage the fabric.

We are dedicated to ensuring our customers receive premium-quality products and will do our best to assist with any concerns regarding your purchase.

 

 

10. Updates to Terms & Conditions

We reserve the right to modify these terms at any time. The version in effect at the time of your purchase applies unless legal or regulatory changes require immediate updates.

For inquiries or concerns, contact us at info@kalyaniofficial.nl.